Technical service

Upholstered furniture should be used in accordance with its intended purpose

Do not use sharp tools to remove or open the furniture packaging, as the product might be irreversibly damaged.
The handling of the furniture after unpacking may result in irregular folds and depressions in the upholstery. These effects will disappear within a few days of unpacking. The process of restoring the original shape and appearance of the product can made faster by re-shaping the cushions by hand.
Always move your furniture by holding the rigid elements of the support structure from underneath. Do not pull or lift the furniture by its upholstery cover or any loose parts, as there is a risk of permanent damage.
Upholstered furniture should be placed on a level surface before use, properly prepared.
It is recommended to use upholstered furniture in a dry, indoor space sheltered against the weather and away from direct sunlight to avoid fading of the fabric.
Never sit on the backrest or armrests of upholstered furniture. Do not stand on the seats, backrests or single spring slats. Heavy loads on surfaces not intended to support them may damage the furniture or the upholstery, cause failure of the support structure, or deformation of soft parts. Protect the furniture upholstery against the claws and teeth of pets.
Use the entire surface of seating; heavy use of the same part of the seating may promote variations in the softness across the seat cushion, the armrests and the backrests. This is normal and depends on the use of the furniture.
A characteristic feature of chenille, woollen and felt fabrics is “pilling”, which is the formation of pills on the fabric surface by friction with foreign fibres.
Upholstery fabrics may exhibit typical features, which include sensitivity to touch and shimmering, which means differences in the gloss level and colour tone (by shading). The effect depends on the incidence of light, even within the same surface of the fabric, piling level, and electrostatic charging.
The furniture dimensions specified in the product range are measured in centimetres and may vary from the actual dimensions by up to 3%.
Furniture made of light-coloured upholstery fabrics or leather may become discoloured by contact with other fabrics, especially clothing (like denim / jeans). This is a defect of the clothing fabric, not the upholstery.
Avoid spilling water or other liquids on the furniture. It is recommended to clean the furniture with a damp cloth, or with a low-suction

vacuum cleaner provided with a dedicated upholstery tool. Do not clean the furniture with strong chemicals.


In the case of boxspring beds, it is recommended to open the bedlinen storage with both hands holding the handles and only with the mattress attached to the frame. Otherwise the lift spring action will not be balanced with enough weight and may damage the furniture.
Do not iron the outside of the fabric.


Remove dirt, dust and other contaminants immediately from the upholstery surface. It is recommended to clean the furniture once a week, using a dedicated vacuum cleaner tool or with a soft brush by hand. Vacuum clean at a low suction power level, and avoid vigorously rubbing of the tool against the fabric to prevent damage to its fibres.
Note that covering chenille and woollen upholstery fabrics with furry bedspreads can contribute to the formation of fibre ‘balls’ which are difficult to remove. This effect is called ‘pilling’, a result of contact between the bedspread fibres and the upholstery fibres.
Upholstery cannot ever be washed with water. It is recommended to have the upholstery cleaned by a professional service.
Before cleaning the furniture, test the action of the cleaning product on a hidden, small part of the furniture. This will help avoid damage, discolouration and/or deformation of the upholstery fabric if the tested cleaning product is too aggressive.